Return & Refund Policy

Customers may request a return within 30 days of receiving their order, provided the item is eligible for return. To be eligible for a return:

• The item must be unused and in its original condition
• The item should be returned with its original packaging where applicable
• The item must not be damaged, altered, or used beyond reasonable inspection
• Proof of purchase or order details may be required

For hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened or used. This may include:

• Personal or hygiene-related products
• Used or opened products where resale is not possible
• Customised or personalised products
• Items damaged through customer misuse

Where applicable, the product listing will provide additional information about return eligibility.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the item and packaging where appropriate

We will review the issue and, where applicable, offer a replacement, repair, refund, or other appropriate resolution.

If you receive the wrong product or an item is missing from your order, please contact us promptly. We will investigate the issue and arrange an appropriate solution.

If you simply change your mind about a purchase, you may be able to return the item provided it meets our return conditions and applicable consumer rights.

The customer may be responsible for the return postage costs in cases where the item is being returned due to a change of mind.

Once your returned item has been received and inspected, we will notify you of the outcome. If your refund is approved, the refund will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If the return is due to a faulty, damaged, incorrect, or incorrectly supplied item, Bremexus Wholesale will normally cover reasonable return costs where applicable.

For returns due to a change of mind, the customer may be responsible for return postage.

Where possible, we may offer an exchange for an alternative product or size. Exchanges are subject to product availability.

To request a return or refund, please contact our customer service team with:

• Order number
• Customer name
• Reason for return
• Photos/videos, if applicable

Please contact us before sending any item back so that we can provide the correct return instructions.

We reserve the right to update this Return & Refund Policy when necessary to reflect changes to our business, services, or applicable legal requirements. For any questions, reach out using the details below.