Privacy Policy

When you use our website, place an order, create an account, or contact us, we may collect information such as:

• Full name
• Billing and delivery address
• Email address
• Phone number
• Order and transaction details
• Account login information
• Information you provide when contacting our customer service
• Website usage and technical information, such as IP address, browser type, and device information

We only collect information that is reasonably necessary to provide and improve our services.

We may use your personal information to:

• Process and deliver your orders
• Manage your account
• Process payments and refunds
• Communicate with you about your orders
• Provide customer support
• Respond to enquiries
• Improve our website, products, and services
• Prevent fraud and protect the security of our website
• Meet legal and regulatory requirements
• Send promotional communications where you have provided the appropriate consent

Payments may be processed through secure third-party payment providers. We do not normally store your complete payment card details on our website.

Payment providers may collect and process your payment information according to their own privacy policies and security requirements.

We do not sell or rent your personal information. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery and courier companies
• Payment processors
• Website hosting and technology providers
• IT and security service providers
• Customer support services
• Professional advisers where necessary

These third parties are only provided with information necessary to perform their services. We may also disclose information where required by law, court order, or a lawful request from a relevant authority.

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support website functionality.

You can adjust your browser settings to control or disable cookies. However, disabling certain cookies may affect some website features.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Depending on applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format where applicable

To exercise your rights, please contact us using the details below.

If you have opted to receive marketing communications from us, we may contact you about products, offers, promotions, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Our website is intended for general customers and is not knowingly designed to collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be posted on this page with the revised Last Updated date.

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact Bremexus Wholesale using the details below.